Returns

Refund Policy

Last Updated: April 10, 2026

Because every Anchorball collectible is made specifically for the customer who ordered it, our refund policy reflects the made-to-order nature of our business. Pre-orders cannot be refunded after production begins. Please read this policy fully before placing an order.

Quick Reference

Pre-order cancellation within 48 hours

Full Refund

Cancel your pre-order within 48 hours of placement for a 100% refund. Email support@anchorball.shop with your order number.

Pre-order cancellation after 48 hours (window still open)

Store Credit Only

If the pre-order window is still open but 48 hours have passed, we may offer store credit at our discretion. Contact us to discuss.

Pre-order cancellation after window closes

No Refund

Once the pre-order window closes and production begins, your item is being manufactured specifically for you. Cancellations are not accepted at this stage, except as required by applicable law.

Item arrives damaged or defective

Full Refund or Replacement

Contact us within 48 hours of delivery with photos. We will offer a replacement (if available) or a full refund including shipping.

In-stock item - change of mind

Return Within 14 Days

Unopened in-stock items may be returned within 14 days for a refund minus shipping costs. Item must be in original, sealed packaging.

Opened item - no defect

No Return Accepted

We do not accept returns on opened collectibles. All sales of opened items are final.

How to Request a Refund

  1. Email support@anchorball.shop with the subject line: Refund Request - Order #[your order number]
  2. Include your full name, order number, and reason for the request
  3. For damaged items, attach clear photos of the damage
  4. We will respond within 2 business days with a decision and next steps

Refund Processing Times

Once a refund is approved:

  • Credit/debit cards: 5-10 business days (depending on your bank)
  • Store credit: issued immediately
  • PayPal refunds: 1-3 business days

FTC Mail Order Rule Compliance

Under the FTC Mail Order Rule (16 C.F.R. Part 435), if we are unable to ship your pre-order within the estimated timeframe, we will notify you by email at least 7 days before the original estimated ship date. You will have the option to accept the revised ship date or cancel your order for a full refund. If we cannot provide a revised ship date, we will cancel your order and issue a full refund within 7 business days.

California Consumer Rights

California residents have additional rights under California consumer protection law. For purchases over $25, you are entitled to a written refund policy. This policy constitutes our written refund policy. If you believe your rights have not been honored, you may contact the California Department of Consumer Affairs at 1-800-952-5210.

Contact

Refund questions? Email support@anchorball.shop or visit our Contact page. We aim to respond within 1 business day.

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