AI Disclosure

1. What This Disclosure Covers

This AI Disclosure explains how artificial intelligence is used in the CallWaiting.ai service, operated by Click Refresh Inc., the nature and limitations of that AI, and what you and your callers should understand about interacting with our AI receptionist.

2. Our AI Technology

CallWaiting.ai uses a combination of AI systems to handle your inbound calls:

Voice AI: Converts spoken words to text (speech-to-text), generates spoken responses (text-to-speech), and manages real-time conversational flow.

Large Language Model (LLM): Processes the content of the conversation, generates contextually appropriate responses, and decides how to handle caller requests based on your configured scripts and FAQs.

Telephony: Routes calls to and from your business phone number.

Technology development and platform maintenance are provided by NGX Labs LLC.

3. Caller Disclosure

CallWaiting.ai includes a mandatory disclosure at the beginning of each call. The AI receptionist identifies itself as an AI assistant and informs the caller that the call may be recorded. This disclosure cannot be disabled.

You are additionally responsible for complying with all applicable AI disclosure and call recording laws in your jurisdiction, including but not limited to:

• California Business and Professions Code Sections 17940-17943 (BOT Disclosure Act).
• State call recording consent laws (California Penal Code Section 632 and equivalents).
• FTC guidelines on AI and automated communications.
• FCC February 2024 Declaratory Ruling (FCC 24-17) classifying AI-generated voices as "artificial voices" under the Telephone Consumer Protection Act (TCPA).

4. What the AI Can and Cannot Do

The AI can:

• Answer questions about your business based on your configured knowledge base.
• Take messages and capture caller information.
• Book, modify, or cancel appointments when integrated with your scheduling system.
• Provide hours, directions, pricing, and other business information.
• Transfer calls to a human when requested or when the situation requires it.
• Send SMS follow-ups to callers (Pro plan).
• Book service appointments, capture test-drive requests, and route financing or inventory questions to the appropriate team member (Automotive & Dealerships).

The AI cannot:

• Guarantee 100% accuracy. AI systems can misunderstand, mishear, or generate incorrect responses.
• Handle true emergencies. The AI is not a substitute for 911 or emergency services. You must configure call transfer to a human for any emergency situations.
• Make legally binding commitments on your behalf without your review.
• Access real-time data (inventory, availability) unless integrated with your systems via API.
• Handle calls involving protected health information (PHI) in compliance with HIPAA.

5. AI Response Quality and Review

All call transcripts and summaries are available in your CallWaiting.ai dashboard for your review. We encourage you to regularly audit AI responses to ensure accuracy and appropriateness. You can update your scripts, FAQs, and response parameters at any time from your dashboard.

6. Data Used to Train AI

CallWaiting.ai does not use your call recordings or transcripts to train AI models. Your business configuration data (scripts, FAQs, responses) is used only to configure your AI receptionist and is not shared across other customers or used for model training.

7. Human Escalation

You can configure your AI receptionist to transfer calls to a human agent at any time, including on caller request, on certain trigger phrases, or after-hours. We strongly recommend setting up at least one human escalation path for situations the AI cannot handle appropriately.

8. Accuracy and Liability

While we continuously improve our AI systems, we make no guarantee of 100% accuracy or availability. Click Refresh Inc. shall not be liable for any damages arising from AI errors, misunderstandings, or service interruptions. See our Terms of Service for full limitation of liability provisions.

Questions about this document? Contact us at hello@callwaiting.ai or write to:

Click Refresh Inc.

Los Angeles, CA

United States