AI Disclosure & TCPA Compliance

Last updated: May 2, 2026 - v1_050226

InteliVoice is committed to transparent, lawful use of AI voice technology. This page explains how our platform discloses AI usage, handles call recordings, and complies with federal and state regulations.

AI Identity Disclosure

The FCC confirmed in February 2024 that AI-generated voices are classified as "artificial voices" under the Telephone Consumer Protection Act (TCPA). InteliVoice is designed from the ground up to comply with this ruling.

Every call handled by an InteliVoice AI host begins with a mandatory disclosure. Callers are informed within the first 10 seconds that they are speaking with an AI assistant. This disclosure cannot be disabled or removed by account holders.

Standard Call Opening Script

"Thank you for calling [Business Name]. You're speaking with [Host Name], an AI assistant. I'm here to help you today. This call may be recorded for quality assurance. How can I help you?"

Required by law: The AI identity and recording disclosures in this script are mandatory under TCPA and applicable state laws. InteliVoice enforces this script at the platform level - it is not optional.

Call Recording Consent

Call recording laws vary by state. InteliVoice's default disclosure script is designed to obtain implied consent from callers who continue the conversation after the recording notice. However, account holders are responsible for understanding and complying with the recording laws in every state where their callers are located.

One-Party Consent States

In most US states, only one party to the call needs to consent to recording. InteliVoice's recording disclosure satisfies this requirement by notifying the caller at the start of the call.

All-Party Consent States

The following states require all parties to a call to consent to recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington.

Important: If your business receives calls from customers in any all-party consent state, InteliVoice's default disclosure is designed to satisfy this requirement. We recommend consulting a legal professional if you serve customers in these states to confirm your specific compliance posture.

TCPA Compliance

InteliVoice is designed for inbound call handling - customers call your business number, and your AI host answers. Inbound call handling is generally exempt from TCPA's prior express consent requirements for outbound artificial voice calls.

InteliVoice does not make unsolicited outbound calls on behalf of customers
All AI-generated voice calls are disclosed as artificial at call start
No autodialing of mobile numbers without prior express written consent
Call recordings stored securely and not shared with third parties for marketing

Account holders who use InteliVoice for any outbound calling features (where available) are solely responsible for obtaining required prior express written consent from recipients before initiating calls.

Data Retention & Caller Rights

Callers who interact with an InteliVoice AI host have the following rights regarding their data:

Request deletion of their call recording and transcript
Opt out of future AI-handled calls by requesting a human agent transfer
Receive a copy of their call transcript upon written request to the business

Callers should direct these requests to the business they called. Businesses using InteliVoice can manage and delete individual call records from their dashboard at any time.

Account Holder Responsibility

By using InteliVoice, account holders agree that they are solely responsible for:

Compliance with all federal, state, and local laws applicable to their use of AI voice technology
Obtaining any required consents from their customers beyond InteliVoice's standard disclosures
Ensuring their use of InteliVoice complies with industry-specific regulations (HIPAA, FINRA, etc.)
Not using InteliVoice for any illegal, deceptive, or harassing communications

Questions

For questions about AI compliance or to report a concern, contact legal@intelivoice.io.