Acceptable Use Policy

Last updated: May 2, 2026 - v1_050226

This Acceptable Use Policy governs how InteliVoice may and may not be used. By using InteliVoice, you agree to comply with this policy in full.

Permitted Uses

InteliVoice is designed for legitimate business inbound call handling. Permitted uses include:

Answering inbound calls from your existing customers and prospects
Booking appointments, taking reservations, and routing calls
Answering frequently asked questions about your business
Collecting caller information and routing to human staff
Providing after-hours coverage for your business phone line

Prohibited Uses

Violation of this policy may result in immediate account termination without refund. InteliVoice reserves the right to suspend or terminate any account found to be in violation.

You may not use InteliVoice to:

Make unsolicited outbound calls or robocalls to consumers without prior express written consent
Impersonate a human when directly and sincerely asked if the caller is speaking with a person or AI
Collect sensitive personal information (Social Security numbers, full payment card numbers) via voice without explicit security controls
Conduct any deceptive, fraudulent, or misleading communications
Harass, threaten, or abuse callers in any way
Violate the TCPA, FCC regulations, or any applicable federal, state, or local telecommunications law
Use InteliVoice for debt collection in a manner that violates the Fair Debt Collection Practices Act (FDCPA)
Operate a phone scam, phishing operation, or any scheme to defraud callers
Resell or sublicense InteliVoice access to third parties without written permission
Attempt to reverse engineer, hack, or interfere with InteliVoice infrastructure

Industry-Specific Requirements

Healthcare

Customers using InteliVoice in healthcare settings must not use the platform to collect, transmit, or store Protected Health Information (PHI) without first signing a Business Associate Agreement (BAA) with InteliVoice. Contact hello@intelivoice.io to request a BAA.

Financial Services

Customers in financial services must ensure their use of InteliVoice complies with applicable FINRA, SEC, and state financial regulations governing recorded communications and customer disclosures.

Legal Services

Law firms using InteliVoice for client intake calls are responsible for ensuring compliance with attorney-client privilege and applicable state bar rules governing AI use in legal practice.

Enforcement

InteliVoice monitors platform usage for policy violations. If we determine that your use violates this policy, we may:

Issue a warning and require immediate corrective action
Suspend your account pending investigation
Terminate your account and cancel your subscription without refund
Report violations to applicable regulatory authorities

Reporting Violations

To report a suspected policy violation, contact legal@intelivoice.io. We investigate all reports and respond within 5 business days.