Last updated: April 22, 2026
These Terms of Service ("Terms") govern your use of the InteliVoice platform and services. By signing up or using InteliVoice, you agree to these Terms. Please read them carefully.
InteliVoice provides AI-powered phone answering and call handling services for businesses. We use artificial intelligence, voice synthesis, and telephony infrastructure to handle inbound calls on your behalf, based on information you provide about your business.
You are responsible for:
InteliVoice operates on a monthly subscription model with usage-based call charges. Your base subscription fee is billed at the start of each billing cycle. Per-call usage charges are billed at the end of each cycle based on actual usage. All charges are non-refundable except as required by law.
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period. No cancellation fees apply. Upon cancellation, your data is retained for 30 days before deletion.
You agree not to use InteliVoice to:
We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance windows will be communicated in advance. Enterprise customers receive a formal SLA guarantee.
InteliVoice is not liable for missed calls, lost business, or damages arising from service interruptions, AI errors, or mishandled calls. Our total liability to you shall not exceed the fees paid in the 3 months preceding a claim.
We may update these Terms from time to time. We will notify you of material changes by email. Continued use of the service after notification constitutes acceptance of the updated Terms.
InteliVoice uses AI-generated voice technology classified as "artificial voice" under the TCPA (FCC, February 2024). Every call handled by InteliVoice begins with a mandatory disclosure informing callers they are speaking with an AI assistant. This disclosure is enforced at the platform level and cannot be disabled.
InteliVoice plays a call recording notice at the start of every call. However, recording consent laws vary by state. The following states require all-party consent: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington. Account holders are solely responsible for ensuring compliance with recording laws in every state where their callers are located.
InteliVoice is not a HIPAA Covered Entity or Business Associate by default. Healthcare customers who handle Protected Health Information (PHI) must sign a Business Associate Agreement (BAA) before using InteliVoice for patient-facing calls. Contact hello@intelivoice.io to request a BAA. Use of InteliVoice for PHI without a BAA is a violation of these Terms and may result in immediate account termination.
Call recordings and transcripts are retained for 90 days by default. Account holders may delete individual records or all data at any time from the InteliVoice dashboard. Upon account cancellation, all data is deleted within 30 days unless a longer retention period is required by law.
Questions about these Terms? Contact us at hello@intelivoice.io.